Privacy Policy

1. About Bread Factory

Bread Factory is a premium bakery chain operated by Azad Group, specializing in breads, cakes, cookies, pastries, desserts, and snacks. The Bread Factory mobile application allows users to browse, order, and pay for products conveniently online and have them delivered to the preferred address.

2. Information We Collect

We collect information to provide better services and improve user experience. The types of information we may collect include:

2.1 Personal Information

• Full name
• Mobile number
• Email address
• Delivery address
• Payment information (handled securely through third-party gateways)
• Profile photo (if uploaded voluntarily)

2.2 Transactional Information

• Order history
• Payment and refund records
• Delivery details and status updates

2.3 Device and Technical Information

• Device model and operating system
• App version and unique device identifiers
• IP address and location (if permissions are granted)
• Browser type and usage analytics

2.4 Cookies and Tracking Technologies

We may use cookies, pixels, or analytics tools to:

• Enhance app performance
• Personalize recommendations and offers
• Monitor usage trends to improve functionality

You can disable cookies in your device settings, but this may affect some features of the app.

3. How We Use Your Information

We use the information we collect to:

• Process Orders and Deliveries – To confirm, prepare, and deliver your orders to the specified address.
• Customer Communication – To send order updates, confirmations, offers, and support messages via WhatsApp, SMS, or email.
• App Improvement – To analyze user behavior, preferences, and improve app usability and product offerings.
• Payment Processing – To complete transactions securely through integrated payment gateways.
• Marketing and Promotions – To notify you about new products, special discounts, or exclusive offers (only with your consent).
• Legal and Compliance – To comply with applicable laws, tax regulations, and security requirements.

We process your information fairly, lawfully, and only for legitimate business purposes related to Bread Factory’s services.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated in this policy or as required by law. Once no longer required, your data will be securely deleted or anonymized from our systems.

5. Data Sharing and Disclosure

Bread Factory respects your privacy and ensures your information is shared only when necessary:

• With Delivery Partners – To facilitate order delivery and status tracking.
• With Payment Gateways – For secure payment processing; card data is never stored on our servers.
• With Service Providers – Such as cloud hosting, analytics, or customer support platforms (e.g., AWS, Google Analytics).
• With Legal Authorities – When required by law, court order, or government regulation.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. Data Security

Your data is protected using advanced security measures, including:

• Secure Socket Layer (SSL) encryption
• Role-based access controls
• Firewalls and intrusion detection systems
• Regular audits and security assessments

While we take all reasonable steps to safeguard your data, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

7. Your Rights and Choices

Under applicable privacy laws, you have the right to:

• Access and Review: Request a copy of the personal data we hold about you.
• Rectification: Correct or update inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or transactional retention requirements.
• Opt-out: Withdraw consent for marketing or data processing.
• Data Portability: Request transfer of your personal data to another service provider (where applicable).

To exercise any of these rights, please contact us at the email address provided below.

8. Children’s Privacy

The Bread Factory App is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us personal information, please contact us immediately for removal.

9. Third-Party Services

The App may include links to third-party websites or integrate third-party services (such as payment gateways, delivery tracking, or analytics). These services operate under their own privacy policies, and Bread Factory is not responsible for their practices. We encourage users to review those policies separately.

10. International Data Transfers

Although Bread Factory operates primarily in India, some data may be stored or processed on servers located outside India (such as AWS data centers). In such cases, we ensure that adequate data protection and contractual safeguards are in place.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect business changes, legal updates, or new functionalities in the app. Any changes will be posted on this page with an updated "Last Updated" date. You are encouraged to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to us at:

We will respond to your request or concern within a reasonable timeframe, typically within 7–14 working days.

13. Consent

By using the Bread Factory App or website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of our services constitutes your consent to our data collection, usage, and disclosure practices as described herein.